POLICY NO. 45
INSTITUTIONAL BOOKSTORE RETURN POLICY
SECTION 1. GENERAL
1.1 Scope – This policy establishes a procedure for the return of books, supplies, and gift
1.2 Replaces- Bluefield State College Policy D.300
1.3 Filing Date – February 21, 2008
1.4 Effective Date – April 1, 2008
SECTION 2. POLICY
Books can be returned if the following conditions are met:
2.1. Purchaser MUST present a sales receipt. Purchases made with a credit card, require the credit receipt and credit card to receive a refund. Credit card sales will only be refunded by issuing credit to your account.
2.2. With a receipt, a full refund will be given during the first and second week of classes for the fall and spring semesters. Textbooks purchased for a summer term will be accepted for a full refund only during the first week of classes for that session. Classes originating outside of the regular schedule will be subject to a 5 (five) business day return period, beginning the first day of class.
2.3. New books cannot be written in and must be in NEW condition.
2.4. Books sold in shrink wrapped (plastic) packages cannot be returned if the wrapping has been removed.
2.5. Books purchased at other times are not returnable.
2.6. No refunds on supply and gift items.
2.7. The Bookstore staff is the sole judge in determining whether a returned book is in new or used condition and if the shrink wrap condition is acceptable.
RESPONSIBLE OFFICE: Bluefield State College Campus Corner Bookstore